Thank you for shopping with us! We want you to love your purchase, but if you’re not completely satisfied, we’re here to help.
Returns
- You may return most new, unused items within 14 days of delivery for a full refund.
- Items must be in their original packaging, unworn, unwashed, and with all tags attached.
- Returns initiated after 14 days may not be accepted.
To initiate a return, please contact our support team at sensationscloths@gmail.com with your order number and reason for return.
Exchanges
- Need a different size, color, or style? We offer free exchanges on eligible items within 14 days of delivery.
- Exchanges are subject to availability. If the item is not available, a refund will be issued instead.
Non-Returnable Items
Please note the following items are non-returnable:
- Gift cards
- Personalized or custom-made products
- Final sale or clearance items
Refunds
- Once your return is received and inspected, we will notify you by email.
- Approved returns will be refunded to your original payment method within 5–7 business days.
- Shipping fees are non-refundable unless the return is due to our error.
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 48 hours of receiving your order. We will arrange a replacement or refund at no additional cost to you.
Questions?
If you have any questions about our Exchange & Return Policy, feel free to reach out to us at sensationscloths@gmail.com
